Citibank

I opened a new account with the $300 promotion about 6 months ago. I called to ensure I met the requirements of the promotion and was told I did (I was told by two separate individuals on two separate occasions). When the money was not deposited into my account when expected, I called again and was told I met the requirements and they filed an investigation. After several more calls to the bank, (and after 2 separate investigations), I was told I did not meet the requirements after all. Essentially 10+ phone calls over the course of 6 months, some over 1 hour, nothing. They always say they "report to a higher power" and it's whom you can never speak with to discuss your case. This places the responsibility of the problem squarely on someone you can never get in touch with and prevents the person you are talking to from being held accountable. This is a terrible business/banking practice. People need to be held accountable. In short, I feel this bank false advertises to get you to invest your money and then drags this process out for a long time so you keep it there. To me, this is a huge scam as someone else wrote.I eventually just cut ties with the bank and invested with another one that follows through with what they say they do.