My basement flooded on a weeknight. I called SP for help at the suggestion of my insurance co. Tom came out the next morning (at my request) and surveyed the damage then gave me an estimate of the total cost for remediation. Within an hour or so, the crew was onsite and they went to work. Within four hours (maybe less), they had removed all of the affected carpet, padding, and drywall in a 1200 sq ft basement. Everything was bagged and out to the curb for pickup. The guys were polite and quick and I hope I never have to see them again. ServPro was great to deal with, Tom got the estimate right, the crew was friendly and respectful, and on what could have been a really bad day they worked to make sure everything was taken care of.
I hope nothing like this ever happens again, but if I need to call them again, I will not hesitate. Highly recommended.
My basement flooded on a weeknight. I called SP for help at the suggestion of my insurance co. Tom came out the next morning (at my request) and surveyed the damage then gave me an estimate of the total cost for remediation. Within an hour or so, the crew was onsite and they went to work. Within four hours (maybe less), they had removed all of the affected carpet, padding, and drywall in a 1200 sq ft basement. Everything was bagged and out to the curb for pickup. The guys were polite and quick and I hope I never have to see them again. ServPro was great to deal with, Tom got the estimate right, the crew was friendly and respectful, and on what could have been a really bad day they worked to make sure everything was taken care of. I hope nothing like this ever happens again, but if I need to call them again, I will not hesitate. Highly recommended.